Customer Service Representative

Job Description

REQUIREMENTS

• High school diploma or equivalent required
• Minimum of 1–2 years of customer service experience, preferably in a financial services or call center environment
• Strong verbal and written communication skills
• Demonstrated ability to manage multiple priorities in a remote, structured work environment
• Proficiency with computer systems, including CRM platforms and Microsoft Office applications
• High level of professionalism, integrity, and attention to detail

Preferred

• Experience in consumer lending, banking, or financial services
• Bilingual proficiency (English/Spanish)
• Familiarity with customer support technologies and ticketing systems

RESPONSIBILITIES

• Provide timely and professional support to customers via phone, email, and digital communication channels
• Assist with loan applications, account inquiries, payment processing, and general service requests
• Communicate loan terms, repayment options, and company policies clearly and accurately
• Resolve customer concerns efficiently, escalating complex matters as appropriate
• Maintain detailed and accurate records of all customer interactions within internal systems
• Adhere to all company policies, procedures, and applicable regulatory requirements
• Contribute to customer retention and satisfaction by delivering consistent, high-quality service

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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