Customer Service Representative

Job Description

REQUIREMENTS

• High School education required
• Two to three years past experience in the Insurance Industry or Workers’ Compensation background
• Two to three years past experience in the Customer Service field displaying strong verbal communication skills
• Must possess knowledge of ICD-9/10 and CPT coding and demonstrate problem solving skills
• Knowledge of claim forms, including HCFA, UB-92 and other state specific forms is required
• Must be detail oriented and have excellent organizational and communication skills
• Ability to utilize a Windows based computer a necessity

RESPONSIBILITIES

• Answer and resolve all incoming customer calls
• Complete and return all voice mails from customers within 24hrs
• Review and close all support requests on a daily basis
• Review and complete all Review Location packages for processing
• Assist with special projects as necessary

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