Customer Service Representative

Job Description

JOB DETAILS

REQUIREMENTS

• At least 18 years or older
• High School Diploma, or equivalent
• Able to successfully pass a criminal background check
• Able to work a full-time work week, with overtime opportunities as needed
• Able to maintain 100% strict adherence to the assigned schedule
• Able to work a variety of shifts, including: evenings, weekends, and holidays
• Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
• Strong computer knowledge, including ability to accurately type at least 30 wpm
• Excellent English written and verbal communication skills
• High level of expertise with spelling, grammar, and punctuation
• Courteous and friendly with high level of professionalism
• Willingness to learn and adapt to new tools and technologies
• Willingness to follow procedures and adhere to policies
• Able to communicate information and ideas so others will understand and able to exchange accurate information in these situations
• Strong time management and able to multitask applications while talking to customers on the phone
• Able to thrive in a fast-paced, time-pressured, dynamic work environment taking back-to-back calls
• Able to actively listen to customer needs and demonstrate empathy – this includes having problem sensitivity – solve customer problems and be sensitive to others while you do it
• Able to problem-solve and think on your feet
• Highly adept at working with a high frequency of conflict situations, as well as upset customers with patience and professionalism
• Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting
• Able to use your hands to handle, control, or feel objects, tools, or controls
• 1 – 3 years of customer support and technical support call center experience

Preferred Skills and Experience

• Previous work from home experience preferred
• Prior experience with email and chat support preferred
• Prior experience using customer support/relationship management software or similar systems preferred
• Prior experience with automotive customer support/service/success
• Prior experience with technology customer support/success (phones, computer, etc.)
• Passion for automotive topics and electric vehicles

RESPONSIBILITIES

Guiding customers transparently through questions they may have about our client’s company, products, systems, and processes, providing technical support for the website, app, and in-car software by troubleshooting issues that they may be having.

In addition, work with teams outside of Support to resolve issues that may need additional assistance, acting as the bridge for the customer as we navigate a resolution. You will address all of these situations with clarity and empathy, aligning yourself with the customer’s needs to convey complex information in an accessible way that empowers them

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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