Customer Service Representative 3

Job Description

JOB DETAILS

REQUIREMENTS

• Some customer service experience required.
• Proficiency with Excel and Microsoft Suite is required
• Preference of Zendesk experience
• Demonstrated ability to deliver results in a fast-paced environment.
• Prioritizes and plans work activities and uses time efficiently. Has proven ability to efficiently schedule appointments and manage personal time to assure maximum productivity
• Respects the customer in every way by committing to provide the customer with a high-quality product in a timely manner. Communication about and to customers is done with respect.

RESPONSIBILITIES

• Handling individual communications with members of the Spoonflower community via email, live messaging, and phone for Spoonflower.com.
• Providing information about our products, services, and order status.
• Using sound judgment to resolve order-related issues.
• Supporting customers who need assistance uploading and preparing digital images.
• Ability to meet and maintain performance metrics for resolutions, CSAT, and QA.
• Document customer interactions internally for tracking and reporting purposes.
• Resolving issues using good judgement, sensitivity, and quick thinking.
• Providing feedback to Strategy and Management regarding engineering, product, marketing
• and operations teams related challenges.
• Participate in on-going training to maintain up-to-date knowledge of products and policies.

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