Customer Service Representative

Job Description

REQUIREMENTS

• High school diploma or equivalent; Bachelor’s degree preferred
• Minimum of 1 year experience in a customer service role, preferably in a legal or professional services environment
• Excellent verbal and written communication skills, with the ability to effectively communicate with clients and colleagues at all levels
• Strong attention to detail and organizational skills, with the ability to multitask and prioritize tasks
• Proficient in Microsoft Office Suite and comfortable learning new software systems
• Ability to maintain confidentiality and handle sensitive information in a professional manner
• Strong problem-solving skills and a positive attitude, with a dedication to providing excellent customer service

RESPONSIBILITES

• Acts as the primary point of contact for clients, responding to inquiries and providing support via phone, email, and in-person interactions
• Establishes and maintains strong relationships with clients, ensuring their needs are understood and addressed in a timely and effective manner
• Liaises with attorneys and legal staff to provide clients with accurate and up-to-date information regarding their cases
• Manages and maintains client database, updating and organizing client information as needed
• Proactively identifies and resolves potential client issues, escalating complex cases to supervisors when necessary
• Provides administrative support to attorneys, such as scheduling appointments, managing calendars, and preparing legal documents

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