Customer Service Representative

Job Description

REQUIREMENTS

• Proven experience as a Customer Care Representative or in a similar role.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office (Excel, Word, Outlook).
• Experience with ERP/CRM systems (SAP B1 is a plus).
• Ability to work both independently and collaboratively.
• Fluency in English is essential.
• Female candidates are preferred for this role.
• Bachelor’s degree in Business, Marketing, or a related field. (Required)

RESPONSIBILITIES

• Handle incoming calls, email inquiries, and customer portal communications.
• Identify and reach out to potential new customers.
• Provide accurate information about products, orders, and services.
• Handle customer complaints and escalate complex issues when necessary.
• Process orders, returns, and exchanges efficiently.
• Maintain and update customer data in the CRM system.
• Coordinate with customer service team, logistics, procurement, and accounts departments to ensure smooth order processing and invoicing.
• Stay up to date with product knowledge to assist customers effectively.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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