Customer Service Representative

Job Description

REQUIREMENTS

• High school diploma or general education degree (GED); or three to six months related experience and/or training in print processes; or equivalent combination of education and experience.
• Strong skills in work planning, scheduling and must have good judgment of color, design and print quality.
• Must be reliable, responsible and take direction well

RESPONSIBILITIES

• Interacts with customers by phone, online chat, email or in person about printing requirements and collects production print specifications for printing job.
• Fills out pre-production order specification information, detailing parameters of print job.
• Coordinates the preparation of all written quotes and proposals.
• Maintains daily update of production schedule, noting any deviations.
• Handles phone inquiries for job status, estimates, orders, changes and complaints.
• Keeps salesperson informed about job status and problems.
• Provides customer with shipment confirmation.
• Maintains cleanliness of work area and equipment.
• Carries out conduct and responsibilities in accordance with company policies, procedures, safety, and applicable laws.
• Other duties as assigned

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