Customer Service Representative

Job Description

REQUIREMENTS

• High School Diploma / GED
• Must be 18 years of age OR older
• 1+ year of customer service experience
• Basic experience with Microsoft Office programs such as Microsoft Excel, Microsoft Word, and Microsoft Outlook
• Proficient computer skills with the ability to navigate web browsers and quickly learn new software
• Ability to train Monday through Friday, 8:00 AM – 5:00 PM CST, for the first 3-4 weeks. Final shift will be assigned once training is complete
• Ability to work Monday – Friday, in any of our 8-hour shift schedules during our normal business hours of 7:00am – 7:00pm CST. Final shift will be assigned once training is complete

Preferred :

• 1+ years of call center, contact center, or support center experience
• Established customer service experience in payment processing, banking, or an insurance setting
• Understanding of HIPAA regulations

RESPONSIBILITIES

• Handle a high volume of inbound calls and answer questions on product and service information for Health Benefit, Medical, and Worker’s Compensation product lines
• Perform research functions including making outbound calls to validate provider contact information
• Perform retention efforts and share benefits of our various product lines with callers
• Identify and resolve customer issues
• Follow up on customer inquiries
• Research billing and payment issues
• Update database records as needed
• Participate in special projects, as needed, which includes outbound calling campaigns
• Support usage of payee portal questions

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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