Customer Service Representative

Job Description

REQUIREMENTS

• Proven experience in office management, clerical work, or customer service roles with strong organizational skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook), Google Workspace, and basic computer skills.
• Previous experience with multi-line phone systems and front desk responsibilities preferred.
• Bilingual abilities are a plus to serve diverse customer needs effectively.
• Excellent communication skills with a professional phone etiquette and customer support mindset.
• Strong typing skills with attention to detail for proofreading and data entry tasks.
• Familiarity with office equipment such as fax machines, scanners, and filing systems.
• Previous experience as a dental or medical receptionist or personal assistant is advantageous but not required.

RESPONSIBILITIES

• Greet clients and visitors at the front desk with a friendly, professional demeanor, managing multi-line phone systems to direct calls accurately.
• Handle customer inquiries via phone, email, or in person, providing clear information and resolving issues promptly.
• Manage appointment scheduling, calendar management, and coordinate meetings using Microsoft Office and Google Workspace tools.
• Perform data entry, filing, and maintain accurate records using computer literacy skills and clerical experience.
• Support office management tasks such as filing, proofreading documents, and organizing supplies to ensure smooth daily operations.
• Assist with basic bookkeeping tasks using QuickBooks or similar software to support financial recordkeeping.
• Maintain excellent phone etiquette, organizational skills, and time management to prioritize tasks effectively in a fast-paced environment.

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