Customer Service Representative

Job Description

REQUIREMENTS

• 2+ years of customer service experience
• Dispatch or home service experience is a plus
• Strong phone, text, and written communication skills
• Comfortable multitasking and using scheduling software
• Detail-oriented and dependable
• Able to work independently in a remote environment
• Reliable computer, internet connection, and quiet workspace
• Professional, positive, and team-oriented attitude

RESPONSIBILITIES

• Answer inbound calls and customer texts in a warm, professional way
• Schedule service appointments and gather important job details
• Dispatch technicians and help manage the daily schedule
• Keep customers updated on arrival times, delays, and schedule changes
• Communicate clearly with technicians and the office team
• Handle problems calmly and professionally
• Make outbound calls and texts to help schedule new jobs
• Enter accurate notes and job details into our system
• Help keep weekend operations organized and running smoothly

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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