Customer Service Representative

Job Description

REQUIREMENTS

• Education: High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
• Communication: Exceptional verbal and written communication skills with a high attention to detail is required. Communicating when you need additional support from our team is also critical.
• Organizational Skills: Must be extremely well organized, be able to maintain records and track ongoing projects.
• Technical Skills: Proficiency in Microsoft Office Suite is a requirement. Experience with Shopify, Gorgias, Airtable, and/or a statistics background is a plus.
• Adaptability: Ability to multi-task, prioritize, and manage time effectively.
• Experience: 1+ years of experience in a customer-facing role (retail, hospitality, or call center).

Preferred

• Experience in the kitchen supply or the gourmet food industry.
• Strong conflict-resolution skills.
• 3+ years experience in a customer service or customer-facing role.
• Our ideal candidate can work Monday-Friday from 9-5 EST, but we are open to other schedule options.

RESPONSIBILITIES

• Inbound Support: Daily monitoring of the customer service portal, and managing incoming customer inquiries in a timely manner.
• Phone Support: Take phone calls from customers asking for assistance with their subscriptions, orders, and more.
• Problem Resolution: Troubleshoot and resolve customer’s needs & questions with patience, accuracy, and kindness.
• Order Management: Assist customers with order tracking, returns, subscription questions, refunds, & more.
• Product Knowledge: Develop a strong knowledge of our products & store to provide accurate information and recommendations.
• Record Keeping: Accurately & efficiently document trends and concerns in Gorgias, Excel, Google Sheets, or other systems as needed.
• Collaboration: Work closely with the technical team & warehouse to escalate complex issues and provide feedback on customer trends.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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