Customer Service Representative

Job Description

REQUIREMENTS

• Strong communication and problem-solving skills
• Experience handling customer escalations, complaints, and high-pressure interactions
• Ability to multitask and stay organized under pressure
• Reliable, professional, and able to work independently
• CRM experience (Zendesk is a plus)
• Must be available for overnights, weekends, and holidays
• Must have a reliable computer, internet, and headset
• Must have a quiet workspace
• Must be dependable — attendance and punctuality are critical
• Bilingual is a plus (English and Spanish)

RESPONSIBILITIES

• Handle customer inquiries (emails and chat) across multiple U.S. cities and international locations, including London, UK
• Assist customers with bookings, changes, and general inquiries
• Manage high-volume escalations with professionalism and confidence
• Follow company policies and escalation protocols
• Accurately document interactions in Zendesk (or similar CRM)
• Work in a fast-paced, high-volume environment

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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