Customer Service Representative

Job Description

REQUIREMENTS

• High School Diploma or equivalent
• Verbal and written communication (English)
• Familiarity with computers and computers systems navigation
• Ability to navigate various software applications efficiently.
• Problem solving and analytical skills
• Basic troubleshooting
• Proficiency in outbound calling techniques to engage with customers proactively.

RESPONSIBILITIES

• Take inbound calls and offer assistance.
• Learn, master and follow client’s policies and procedures for call resolution.
• Collect payments, process orders, schedule deliveries.
• Provide Tier 1 technical support.
• Research, investigate claims and complaints to assess validity.
• Submit unresolved issues and grievance to the appropriate department.
• Disposition each call by providing call notes and actions recap.
• Stay updated on company and clients procedures.
• Attend mandatory meetings and training sessions.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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