Customer Service Dispatcher

Job Description

REQUIREMENTS

• Must have Sales experience in closing jobs.
• Must be able to upsell jobs.
• Must have 1 year experice in dispatch/sales.
• Must be a team player.

RESPONSIBILITIES

• Receive and prioritize incoming dispatch requests via multi-line phone systems, text, e-mail, and ensuring prompt and professional phone etiquette.
• Coordinate with Customers and technicians ETA’s when technicians/customers ask for eta through text or phone.
• Assigning work orders to technicians after customers books, reaching out to find technicians for same-day installations or booking appointment out.
• Scheduling work in Markate app,and booking in the Quo phone system, must be able to multi task.
• Must be able to answer different phone lines from different states and able to read a strip that’s converted into our pricing calculator to customers.
• Must be able to use Apple Maps when making sure you map to the correct technicians to customer home.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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