Customer Service Coordinator

Job Description

REQUIREMENTS

• Very proficient with entry level work
• Some knowledge of the legal industry
• Competent and effective with assigned data review and research projects
• Capable of autonomous decision making and self-reliance while still taking clear directives, including working with other departments and company leaders
• Excellent interpersonal skills
• Strong, professional oral and written communication skills; must be able to communicate effectively with clients by making and receiving calls
• Excellent organizational skills and attention to detail
• Tech-savvy
• 1-3 years of previous work experience
• ·Bachelor’s Degree in Political Science, Economics, Communications, International Business, Languages, Liberal Arts, or another related field. Minimum GPA: 3.0.

RESPONSIBILITIES

• Oversee one shared inbox for the research department’s mass emails
• Assist with questions from our sales department
• Perform customer service tasks (communicate directly with clients via phone and email, build relationships, assist with inquiries, and more)
• Verify information for accuracy using our standard procedures
• Learn proprietary systems to enter large amounts of data
• Review data for errors and check for inconsistencies
• Perform internet research
• Conduct (both incoming and outgoing) phone calls in a professional manner
• Work collaboratively with the Research Team on any assigned projects in order to meet project deadlines

Are you interested in this position?

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