Customer Retention Specialist

Job Description

REQUIREMENTS

• High school diploma, GED or equivalent combination of education and experience
• Two-year or four-year degree is a plus
• One year of related training and experience
• Industry experience is preferred
• Computer Skills – Possesses solid operating knowledge and ability in Microsoft Word, Excel, PowerPoint, and Outlook

RESPONSIBILITIES

• Achieve assigned customer satisfaction, customer retention and former customer win-back sales objectives
• Contact new and existing customers following service installations, trouble ticket resolutions, repeat technician visits, and customer call requests from our Net Promoter Score Surveys to ensure customer satisfaction
• Escalate customer installation and service issues for assistance and resolution when appropriate and maintain contact with the customer until final results and customer satisfaction is achieved
• Partner with Sales, Marketing, Field Operations, Network Operations and Finance departments as needed to address customer opportunities and issues in a timely manner
• Handle customer disconnect requests and perform customer “save” attempts
• Contact former customers to present win-back offers and close sales
• Develop and maintain an in-depth understanding of Truvista value propositions and product offerings
• Maintain a strong working knowledge of market competitors and their sales and marketing strategies
• Develop trusted relationships with customers and use a consultative, solutions-based approach during customer interactions
• Customize and present compelling value propositions and solutions to existing and former customers
• Develop and maintain a list of referenceable customers to help close former customer win-back sales
• Act as a “voice of the customer” for Truvista and prioritize and communicate customer needs to the Truvista leadership team
• Update and maintain accurate customer contact information and records in the Truvista sales system
• Promote a positive reputation and brand image for Truvista in our service areas
• Complete additional duties and projects as assigned by management
• Practice consistent and on-time attendance

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers
#FacebookLinkedIn