Customer Relations Manager Digital Assets

Job Description

REQUIREMENTS

• Extensive experience in customer relationship management, private banking, or asset management, with a solid track record of working with HNWIs.
• Strong knowledge of blockchain technologies, digital assets, and financial services.
• Exceptional communication, negotiation, and interpersonal skills with a strategic approach to relationship management.
• Outgoing and personable, capable of engaging clients both virtually and in person.
• Proficiency in English and German (C1)

RESPONSIBILITES

• Client Relationship Management: Build and maintain strong, long-term relationships with high-net-worth individuals (HNWIs) and institutional clients, acting as their trusted advisor for all their financial needs.
• Account Management: Oversee a portfolio of key clients, ensuring their satisfaction and identifying opportunities to enhance their experience with tailored solutions.
• Customer Retention and Growth: Focus on customer retention strategies, proactively addressing concerns, and ensuring client needs are met. Identify cross-selling and upselling opportunities to maximize customer value.
• Client Engagement: Serve as the primary point of contact for clients, maintaining regular communication and meeting with them virtually and onsite to strengthen the relationship.
• Data-Driven Strategy: Use customer feedback and performance data to inform strategies aimed at improving client satisfaction, loyalty, and overall service quality.
• Customer Lifecycle Management: Guide clients through their entire journey, from onboarding to ongoing relationship management, ensuring they receive exceptional service at every stage.

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