Customer Relations Executive

Job Description

REQUIREMENTS

• Minimum 2 years of experience in customer service, car rental, hospitality, or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Good computer skills, including Microsoft Office applications.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Professional appearance and customer-focused attitude.

Preferred

• Experience in the car rental or transportation industry.
• Knowledge of rental management systems.
• Fluent English; additional languages are an advantage.

RESPONSIBILITIES

• Respond to customer inquiries via phone, email, WhatsApp, and walk-in visits.
• Process vehicle reservations, amendments, extensions, and cancellations.
• Assist customers with rental agreements and required documentation.
• Coordinate vehicle delivery, collection, and return processes.
• Address customer complaints and resolve issues promptly and professionally.
• Follow up with customers to ensure service satisfaction.
• Maintain accurate customer records and rental documentation.
• Coordinate with operations and fleet teams regarding vehicle availability.
• Promote company services and support sales initiatives when required.
• Ensure compliance with company policies and service standards.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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