Customer Experience Representative

Job Description

JOB DETAILS

REQUIREMENTS

• High School Diploma/GED Certificate
• Positive attitude, hard working, flexible with changing priorities, and eager to learn
• Excellent written and verbal English, reading comprehension, and judgment skills
• Ability to come up with meaningful solutions, even if that means thinking outside the box
• High emotional Intelligence (ability to perceive, use, understand, manage, and handle emotions)
• Love technology
• Think personalized responses are the bomb (even when using a canned/macro)
• Like the Avengers, the crew of the starship Enterprise, and the Rebel Alliance, you have the ability to work independently or as part of a team to accomplish our goals”

PREFERRED

• 1+ year(s) of diverse customer experience; traditional call center, restaurant/food service, front office administration, and everything in between. All the unsung heroes who interact with customers day in and day out…we’d love to chat)
• Knowledge of Salesforce or similar customer service programs
• Online auction or e-commerce experience is very helpful
• Second language skill at a professional proficiency level (Spanish or French)
• Typing speed of 35 WPM

RESPONSIBILITIES

• Deliver a personalized, positive customer experience through various forms of contact
  • Inbound telephone support
  • Web-based chat support
  • Email Support
• Utilizing your specialized knowledge and experience, submit suggestions for improvement to streamline current processes to ensure efficiency and productivity
• Advocate on behalf of the customers internally by proactively identifying areas of opportunity
• Assist customers with account creation and troubleshooting
• Communicate with customers and third-party suppliers ensuring a smooth transaction process
• With exceptional attention to detail, review customer applications to process them in a timely manner and assist with customer documentation inquiries
• Complete ongoing and one-time projects to the benefit of customers and internal teams

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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