Customer Experience Representative

Job Description

REQUIREMENTS

• 3+ years’ experience in customer service/ administrative role
• Previously have worked with B2B customers
• Proficient knowledge of Excel – formulas, filtering, sorting, VLOOKUP, Pivot Tables

RESPONSIBILITIES

• Assist customer service call team members daily in responding to customer and vendor inquiries.
• Obtain and evaluate all relevant information to effectively address customer inquiries, comments, or complaints.
• Assess and respond accurately and efficiently to inquiries and escalations meeting departmental goals; properly triage requests based on urgency of issues.
• Maintain detailed records of written and verbal communication.
• Provide detailed and accurate information for quarterly business reviews, executives, and customers.

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