Customer Engagement Executive

Customer Engagement Specialist
Remote
September 21, 2026
Application ends: December 20, 2026

Job Description

REQUIREMENTS

  • Have experience in phone-based sales, account management, or customer activation
  • Enjoy working to clear targets and KPIs and can evidence past results
  • Comfortable speaking with business owners and finance professionals
  • Commercially curious — you ask good questions and listen carefully
  • Resilient, competitive, and motivated by progression and performance
  • Can think on your feet and adapt your approach based on the customer

RESPONSIBILITES

  • Delivering a strong first experience for newly approved SME customers
  • Understanding each customer’s business model and payment needs
  • Driving increased and sustained card spend through proactive outbound calls
  • Managing a high-volume portfolio and prioritising opportunities effectively
  • Making 20-30 outbound calls per day to decision-makers
  • Working towards clear spend and activation targets

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