Customer Care Representative

Job Description

REQUIREMENTS

• Passion for Healthy Living: A genuine passion for healthy living and an understanding of or a desire to learn about natural and organic products.
• Customer Service Experience: Previous experience in a customer service role answering phones, preferably in a contact center environment.
• Exceptional Communication Skills: Outstanding verbal, written, and interpersonal communication skills are essential.
• Compassion and Solution-Oriented Approach: A talent for assisting customers, even in potentially stressful situations, with a compassionate and solution-oriented approach.
• Active Listening: The ability to actively listen, ask questions, and demonstrate genuine care for the customer’s needs.
• Resilience: Resilience and the capacity to handle surprises and address the concerns of irate customers with composure.
• Honesty and Transparency: A strong commitment to honesty and transparency in all customer interactions.
• Technical Proficiency: Proficiency with Google and Windows-based applications, including the ability to navigate multiple screens.
• Basic Typing Skills: Basic typing skills are necessary for efficient communication.
• Digital Skills: Strong internet, email, and phone communication skills.
• Drive for Excellence: A drive to consistently exceed customer expectations and use positive language.
• Confidence and Positive Attitude: Confidence and a positive attitude in all customer interactions.
• Adaptability: The ability to adapt to change and embrace new challenges.
• Commitment to Self-Improvement: Eagerness to invest in personal skills and self-improvement.
• Responsibility and Learning: A readiness to take responsibility and learn from mistakes.
• Drug Screening: The ability to pass pre-employment and random drug screenings.
• Background Check: The ability to pass a criminal background check.

RESPONSIBILITIES

Act as the Human Voice and Heart of Azure:

• Deliver outstanding customer service that reflects our client’s Core Values and Vision.

Build Trust and Establish Strong Relationships:

• Cultivate trust and build lasting relationships with our client’s customers through meaningful interactions.

Provide Top-Notch Service:

• Serve customers with excellence through phone calls, emails, chats, text messages, and other communication methods.

Process Orders and Address Concerns:

• Efficiently handle customer orders, troubleshoot issues, and address concerns in a professional and friendly manner.

Manage Customer Orders:

• Input faxes or call in customer orders into our purchasing system accurately.

Customer Account Maintenance:

• Perform routine customer account maintenance tasks, such as updating addresses and personal information.

Credit and Debit Management:

• Use company guidelines to manage customer credits and debits within our client’s proprietary Beehive software.

Utilize Technology:

• Regularly use computers, our client’s software programs, customer ordering systems, phone, email, and the internet to assist customers.

Adherence to Policies:

• Adhere to all policies and procedures related to customer service.

Ownership of Customer Experience:

• Take full ownership of each customer’s experience, ensuring their satisfaction.

Effective Issue Resolution:

• Apply sound judgment and Azure’s policies to resolve customer issues effectively.

Exceed Customer Expectations:

• Identify and assess customers’ needs, striving to surpass their expectations.

Cultivate Trust through Communication:

• Build enduring relationships of trust through open and interactive communication.

Commitment and Respect:

• Demonstrate unwavering commitment to treating customers and colleagues with the utmost integrity and respect.

Consistent Excellence:

• Challenge yourself to consistently deliver excellence in customer service.

Other duties as assigned

• Complete additional service tasks, including special team projects, as assigned by management.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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