Customer Care and Technical Support

Job Description

REQUIREMENTS

• Excellent English written and oral communication proficiency (equivalent to CEF C1 level or above).
• Computer knowledge and multi-tasking with internet navigation skills
• Experience installing, maintaining, and troubleshooting computers, printers, and other peripherals including hardware troubleshooting and software installation.
• High school diploma or
• Must be at least 18 years old
• Willing to accept seasonal, full time, 40 hours a week
• Must reside within approved state*
• Able to work from home with Home Internet that meets the following requirements

RESPONSIBILITIES

• Addressing student families concerns
• Providing introductory information to new users on various products
• Providing delightful, efficient, and accurate resolutions to customer inquiries
• Demonstrating empathy, patience, and flexibility during phone calls
• In a virtual contact center, resolving inbound customer calls and inquiries in a professional and empathetic manner
• Installing, maintaining, and troubleshooting computers, printers, phones, and other peripheral equipment
• Documenting information into web-based ticketing system
• Escalating unique issues or inaccurate information contained in the knowledge base to the immediate supervisor for resolution
• Participating in internal training programs to expand knowledge and support multiple clients

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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