Customer Account Specialist

Job Description

REQUIREMENTS

• High School Diploma or equivalent and 1- 3 years of experience in customer service, order management, supply chain, or a related field.
• Strong understanding of order fulfillment processes and customer account management.
• Excellent communication skills with the ability to manage multiple requests in a fast-paced environment.
• Experience working with Microsoft Excel and Word.
• Strong attention to detail and problem solving ability.

Preferred

• Experience in manufacturing, distribution, or similar operational environments.
• Experience using SAP is a plus.
• Familiarity with process improvement tools or methodologies (Lean, Six Sigma).

RESPONSIBILITIES

Customer Account Support

• Act as the main contact for assigned customers on order entry, status updates, delivery coordination, and issue resolution.
• Build strong, service focused customer relationships that promote trust and long term satisfaction.
• Respond quickly to customer inquiries, ensuring professional, clear, and accurate communication.

Order Management

• Manage the end to end order process—including order receipt, validation, entry, tracking, and completion.
• Monitor open orders to ensure accuracy and on time delivery while proactively identifying potential delays or issues.
• Collaborate with cross-functional teams (Sales, Supply Chain, Operations, Finance) to resolve problems and support customer needs.

Issue Resolution

• Investigate and resolve order discrepancies, shipment delays, inventory shortages, and billing concerns.
• Provide timely updates and solutions to customers to maintain high satisfaction levels.
• Escalate complex issues to leadership when necessary while maintaining ownership of the customer experience.

Documentation & Reporting

• Maintain accurate customer records, order details, and communication history in ERP systems.
• Ensure compliance with internal policies, service level expectations, and quality standards.
• Support reporting activities related to order accuracy, fulfillment performance, and customer service metrics.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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