Crisis Specialist

Job Description

REQUIREMENTS

• High School Diploma or GED equivalent
• Minimum 1 year of work or volunteer experience in a mental health/crisis services field, or equivalent education/training
• At-home high speed internet on a private network
• A private, HIPAA compliant, dedicated office space

RESPONSIBILTIES

• Provide crisis support to 988 callers
• Login to helpline applications
• Respond to incoming calls of varying crisis nature
• Offer information on available resources like homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.
• Employ de-escalation techniques to assist callers in crisis
• Take Michigan calls from the National Suicide Prevention helpline and 988 helpline
• Coordinate with EMS or police to complete active rescue as needed
• Document each encounter while in-call
• Conduct follow-up calls to ensure successful access to services
• Collaborate with Shift Supervisor and other MiCAL staff to provide or receive support
• Maintain high level confidentiality while performing all duties
• Fulfill any additional duties as assigned – Uphold strict confidentiality in all tasks performed

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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