Corporate Travel Advisor to VIP Travel Advisor

Job Description

JOB DETAILS

REQUIREMENTS

• Minimum 5 years’ experience providing domestic and international travel arrangements
• High proficiency using Airline GDS
• Must demonstrate thorough knowledge of airline ticketing rules and regulations
• Proficient in producing lowest logical airfare within client’s policy
• Understands international airfares and international ticketing
• Proficient in Internet searches and online booking processes
• Thorough working knowledge of exchanging, reissue of tickets
• Must be able to thoroughly read, understand and follow client travel policies and guidelines
• Thorough understanding of Reading each companies information and following guidelines of their policy
• Previous experience handling VIP clientele
• Excellent communication skills via email and phone
• Superior customer service skills
• Ability to meet and exceed required performance standards
• Accurate and detail oriented
• Work well under pressure and have the ability to deal with change and adversity
• Working knowledge of Microsoft Office, including Word and Excel
• Works well independently as well within a group

RESPONSIBILITIES

• Completes domestic and international travel arrangements for clients which may include air, hotel, ground transportation, rail and limos
• Supports multiple accounts
• Operates within detailed procedures
• Interacts with traveler or travel arranger and provides 1st level of support for customer service and technical issues
• Ensures compliance of a client’s travel policy while utilizing our client’s preferred vendors to maximize profit
• Adheres to our client’s standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure
• Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
• Attends staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment
• This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position

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