Content QA Editor

Job Description

REQUIREMENTS

• 4–8 years of experience as a proofreader/copy editor, with some background in copywriting – ideally within an agency or corporate setting
• Exceptional attention to detail with a meticulous approach to editing and content quality
• Skilled at distilling complex concepts into clear, concise, and engaging language
• Self-motivated and capable of working independently, while also thriving in collaborative team environments
• Quick learner with strong research skills and a proactive attitude—eager to ask questions and contribute wherever needed
• Strong organizational and communication skills, with the ability to manage multiple projects and deadlines
• Healthcare industry experience is a plus, but not required—curiosity and a drive to learn are essential

RESPONSIBILITIES

• Proofread and QA content across diverse channels, including SMS, email, portal, letters, print collateral, call scripting, and internal communication tools.
• Write, review, and maintain copy for the internal knowledge base, ensuring content accuracy, consistency, and adherence to established standards.
• Engage and interact with AI agents to optimize content workflows and assist with internal knowledge management.
• Write and revise clear, compelling copy — including customer service and knowledge-transfer/instructional content.
• Proof content, maintaining accuracy and tone
• Edit and simplify complex, industry-specific content into plain language that’s clear, accessible, and engaging — with an eye for spotting inconsistencies and misalignment across related deliverables.
• Embrace feedback and revisions as opportunities to refine and enhance writing quality.
• Work proactively and efficiently in a fast-paced, high-volume environment, meeting tight deadlines while maintaining a high standard of quality.

Are you interested in this position?

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