Contact Center Specialist Remote

Job Description

REQUIREMENTS

• A minimum of 2 years previous customer service experience.
• Previous experience with phone related work highly desired.
• Experience working within a financial banking or sales role a plus.
• Previous experience working in a remote setting or environment.

Education:

• High School Diploma or equivalent required.
• Post-secondary education preferred.

RESPONSIBILITIES

• Serve credit union membership by providing service and information in a pleasant, professional, and efficient manner via telephone or other forms of correspondence.
• Accurately verify members and be on the frontline of fraud prevention.
• Research and resolve member questions, issues, and complaints concerning credit union memberships with one call resolution.
• Act as a liaison between the member and back-office departments within the credit union owning the member relationship creating a member first mindset.
• Assist members with complex problems to provide resolution and provide proper follow up.
• Provide routine account maintenance and process account transactions per member request.
• Provide technical support to members for digital banking and online account opening.
• Educate members on most efficient way to do their business with the credit union.
• Advance member lives through active listening to member needs and offering solutions through the credit union products and services.
• Ensure that all credit union members and employee related business are kept in the strictest confidence.

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