Contact Center Representative

Job Description

REQUIREMENTS

• One year of customer service experience
• Demonstrated problem-solving ability, analytical skills, self-motivated, and able to work well in a call center environment
• Demonstrated ability to interact in a professional manner with strong interpersonal and communication skills.

Preferred

• One year of customer service experience in a hospital or medical office
• Medical terminology helpful
• Experience working with Electronic Medical Records (EMRs)

RESPONSIBILITIES

• Demonstrates a high level of customer service and establishes courteous and professional connections with patients via omni channel communications.
• Effectively identifies and resolves patient requests which may include scheduling/registration, business/billing/payor inquiries and medical requests.
• Documents essential information using the electronic medical record (EMR) and coordinating with other teams, including clinical care teams, to provide seamless solutions for the patient.
• Uses analytical skills and technical resources to anticipate and resolve patient requests.
• Contributes to and supports enterprise productivity and quality measures/initiatives by participating, planning, communicating, and encouraging team and individual contributions toward Intermountain Health Key Performance Indicators.

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