Contact Center Engagement Manager

Job Description

REQUIREMENTS

• High School diploma equivalency with 3 years of cumulative experience OR Associate’s degree/Bachelor’s degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.
• 3 years of leadership or management experience preferred.
• Experience developing employee engagement programs in a contact center is crucial for this position.

RESPONSIBILITIES

• Lead, innovate, and elevate employee engagement programs across our contact center operations.
• This pivotal role focuses on advancing career development, recognition, mentorship, and connection programs that support employee growth and engagement.
• Act as the primary communications lead for the contact center, developing strategies and messaging that connect frontline staff with organizational priorities and initiatives.
• Evaluate and enhance existing engagement programs, using employee feedback, analytics, and operational insights to drive continuous improvement.
• Lead cross-functional initiatives and events that strengthen culture, increase engagement, and create meaningful connections across a distributed workforce.

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