Contact Center Customer Experience Specialist – PrePaid

Job Description

JOB DETAILS

REQUIREMENTS

• High school diploma or equivalent
• Typically, at least 18 months of customer service or related experience

Preferred

• Effective problem-solving and negotiation skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Proven time management skills and ability to multitask
• Experience interacting positively with unsatisfied customers
• Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

RESPONSIBILITIES

Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. Researches and resolves problems and errors which may include those related to fraud support and internet operations.

Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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