Contact Center Coordinator

Job Description

REQUIREMENTS

• High School Diploma or GED required
• Previous customer service experience required
• Scheduling or workforce coordination experience preferred
• Strong communication and interpersonal skills with the ability to work with individuals from diverse backgrounds and experiences
• Ability to stay organized and manage multiple priorities in a fast paced environment
• Strong attention to detail and problem solving skills
• Ability to maintain confidentiality and handle sensitive information in compliance with HIPAA
• Proficiency in Microsoft Office
• Availability to work weekends and holidays as needed

RESPONSIBILITIES

• Serve as a central point of contact for caregivers, clients, and internal teams, providing timely and professional support
• Confirm caregiver arrival for scheduled visits and help ensure clients receive the care they expect
• Coordinate scheduling updates, caregiver call outs, and staffing support for new and existing cases
• Respond to urgent escalations and client concerns, ensuring issues are handled quickly and appropriately
• Support incident reporting and documentation to maintain accurate records and ensure quality care
• Collaborate with teams across markets to resolve inquiries and provide guidance on company policies and procedures
• Maintain accurate documentation of calls, inquiries, and resolutions in company systems

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers
#FacebookLinkedIn