Consumer Onboarding Strategy Advisor

Job Description

REQUIREMENTS

• Bachelor’s Degree and a minimum of 6 years of progressive experience creating program or product strategy with a strong understanding of customer journey design and management, persona development, experience transformation, and onboarding best practices
• Strong leadership and stakeholder management, including the ability to build trust and credibility with senior business leaders and influence decision-making across the enterprise
• Proven success delivering large, multi-workstream programs in healthcare or similarly complex environments – with experience working across various people, processes, and technology domains
• Exceptional verbal and written communication skills, with demonstrated experience developing presentations and presenting to executive and board-level audiences
• Ability to distill strategic goals into actionable, measurable execution plans
• Expertise in program acceleration, risk mitigation, and managing cross-functional interdependencies
• Superior analytical and problem-solving skills with experience transforming data into actionable insights (i.e., Microsoft Excel)
• Highly collaborative, adaptable, and able to lead through ambiguity in a dynamic environment

Preferred

• MBA, MPH, other graduate degree
• Experience with healthcare transformation, member onboarding, or lifecycle programs
• Familiarity with healthcare, including CMS regulations, digital health ecosystems, and human centered design
• Success working in matrixed environments with distributed accountability

RESPONSIBILITES

• Serve as a strategic product manager (with member experience as your product) for our client’s onboarding transformation program, ensuring that enterprise priorities are strategically aligned and all workstreams are operationally integrated.
• Partner with the Strategy Advancement Principal and consumer research team to hypothesize and analyze new pilots/opportunities that advance the program’s vision and member experience
• Partner with consumer research, analytics, and business teams to develop member personas and segmentation strategies that inform onboarding priorities, uncover unmet member needs, and guide decisions across the member onboarding journey
• Support and create onboarding measurement strategies, including KPIs, pilot evaluation criteria, and executive reporting, to ensure data-driven decision making, continuous improvement, and clear demonstration of program impact
• Identify and size new opportunities, working with cross-functional partners, including finance, to determine NPV and alignment with enterprise goals/priorities
• Collaborate with execution partners to translate the onboarding vision into a cohesive plan, including feasibility analysis with clear milestones and accountability
• Elevate the Enterprise Onboarding Program’s visibility and credibility among the executive audience by consistently demonstrating strong strategic prioritization and clear accountability across teams
• Support executive communications including updates, readouts, reporting and escalation to senior stakeholders
• Partner with workstream leads to maintain momentum, resolve blockers, and manage dependencies
• Bring structure, clarity, and urgency to complex challenges, while staying grounded in member outcomes
• Be an advocate for the members’ needs, be willing to speak up and discuss difficult topics and be persuasive

Are you interested in this position?

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