Collections Analyst

Job Description

REQUIREMENTS

• Experience managing a collections portfolio across enterprise and SMB accounts
• Proven ability in dispute resolution, escalation, and recovery
• Proficiency with AR and collections tools, preferably NetSuite or an equivalent ERP
• Strong organizational skills with the ability to manage high volumes of accounts
• Data-driven mindset with experience analyzing aging reports and metrics

Preferred

• Prior experience in a SaaS or subscription billing collections environment
• Familiarity with legal and commercial escalation paths for delinquent accounts

RESPONSIBILITIES

• Manage the collections cycle for outstanding receivables, including customer outreach and tracking aging buckets
• Resolve payment disputes and work cross-functionally with AR, Revenue Accounting, and Customer Success to accelerate cash recovery
• Build and maintain efficient collections workflows
• Develop and maintain professional customer relationships to resolve payment issues promptly
• Provide data-driven inputs for quarterly CECL analysis and collection metrics

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