Club Claims Specialist

Job Description

REQUIREMENTS

• HS Diploma, some college preferred
• 3-4 years of experience
• Knowledge and experience with Microsoft Office

RESPONSIBILITIES

• Delivers consistent, high-quality service to customers & stores throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, on-going support
• Identify and recommend claims process improvements.
• Initiates and conducts follow-ups via proficient use of claims systems and related business systems.
• Maintains current knowledge of store operations and P&L, as well as our client’s Club products & services.
• Collaborates with our client’s accounting, financial, IT, and audit teams to ensure the claims payments are received timely and applied accurately to the store P&L
• Assists our client’s stores with filing Club claims on behalf of the customer, ensuring all needed documentation is completed and sent to BMS, and all stores/customers are provided with high-quality claim handling

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