Clover Technical Support Specialist

Job Description

JOB DETAILS

REQUIREMENTS

• Demonstrated technical troubleshooting experience supporting hardware, software, web applications and APIs, and networks in a customer-facing or call center environment.
• Experience with networking fundamentals (Wi Fi/Ethernet troubleshooting) .
• Experience with basic operating system concepts (and device/peripheral setup and compatibility.
• Experience reading logs and interpreting error codes; familiarity with web portals and concepts like API response status codes.
• High school diploma or general equivalency degree

RESPONSIBILITIES

• Assist with device preferences, configuration, and best-practice usage tailored to their business.
• Diagnose across hardware, firmware/app versions, peripherals, and networks (Wi Fi/Ethernet); verify configurations and compatibility; execute fixes using remote diagnostics and web portal tools.
• Troubleshoot equipment and processing errors while capturing and analyzing error data to distinguish root cause.
• Coordinate cross-functionally with internal service teams to deliver concise root cause analyses (RCAs) and proactively update case status until closure.
• Commit to deliver high quality outcomes; you will balance first-contact resolution on complex issues with quality and merchant satisfaction.
• Think in systems, not symptoms; you will connect dots across devices, networks, and payments flows.

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