Cloud Services Support Specialist

Job Description

REQUIREMENTS

• At least 2 years of experience in an L2 support role or equivalent technical support position.
• Administrator-level knowledge of Atlassian, Google Workspace, ESET, and Slack.
• Hands-on experience with ServiceDesk systems and end-user service delivery.
• Ability to diagnose and resolve technical issues at the hardware and network level.
• Proficiency in reading and working with technical documentation in English.
• Strong accountability, self-sufficiency, and a proactive mindset.

RESPONSIBILITIES

• Process user requests via ServiceDesk, providing L2 technical support, fault diagnosis, and troubleshooting for IT services and software.
• Monitor the health and availability of corporate services including Atlassian, Google Workspace, ESET, and Slack.
• Administer and configure cloud platforms and create working environments for users.
• Liaise with vendor technical support teams to resolve service-related issues.
• Register, transfer, and administer domain names and hosting services.
• Work with L1 specialists and engineers to implement system updates and enforce infrastructure standards.
• Maintain an accurate asset register for provisioned and decommissioned accounts.
• Write and maintain technical documentation and user guides for software and hardware.

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