Client Support Specialist

Job Description

REQUIREMENTS

• Excellent verbal and written communication skills. Clear, confident, and easy to talk to.
• Strong troubleshooting instincts — you don’t panic when things break, you just start working the problem.
• A genuinely positive attitude. Not performative cheerfulness — actual good energy.
• High attention to detail. The kind of person who notices the typo everyone else missed.
• Proficiency with Microsoft Office (Outlook, Word, Excel), Microsoft Teams, Google Drive, and comfort working within ticketing and billing systems.
• The self-discipline to work remotely and actually get things done.
• A secure, quiet workspace with fast, reliable internet.
• Availability Monday through Friday, 10:30 AM to 7:30 PM Eastern, with occasional on-call coverage for evenings and weekends.
• Willingness to travel once or twice a year for company training and team events. Yes, there will be good food.
• Prior cellular, telecommunications, M2M, or IoT experience is a bonus — not a dealbreaker.
• Spanish language proficiency is a plus, though not a requirement.
• Previous customer service experience is strongly preferred.

RESPONSIBILITIES

• Handle customer inquiries by phone, email, chat, and social media — promptly, professionally, and with a personality.
• Onboard new customers and walk them through device setup; troubleshoot connectivity issues for existing ones.
• Stay sharp on DAC Wireless products, services, and partner offerings so you can speak to them with confidence.
• Keep accurate, detailed records of customer interactions — future you (and your teammates) will appreciate it.
• Partner with internal specialists when issues need to be escalated, and make sure nothing gets lost in the handoff.
• Bring customer feedback and trends to the team’s attention so we can keep getting better.
• Contribute to continuous improvement efforts that keep our service standards where they belong.
• Hit performance metrics around response times and customer satisfaction — and then try to beat them.
• Use AI tools to work smarter and deliver faster, more informed support.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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