Client Success Manager

Job Description

JOB DETAILS

REQUIREMENTS

• 1+ years of Customer Success Manager, Sales or Marketing experience
• At least 1 year experience in Sales; preferably high ticket sales
• Previous experience with remote working software preferred, including Asana, Monday, Slack, Zoom, etc
• Direct Response Marketing experience, highly preferred

RESPONSIBILITIES

• Managing a book of clients, serving as their sole point of contact via text, call, and email
• Helping clients succeed with our system and reach established goals.
• Maintaining and developing client relationships based upon mutual respect, high-quality service, expectation setting, and coaching
• Using the company core values to guide independent decisions about client accounts
• Continually innovating new methods to improve client experience and retention
• Managing the entire client life-cycle, including onboarding calls, launch calls, check-ins, billing, and offboarding calls
• Utilizing Slack for communication with the team
• Upselling clients on relevant products
• Collecting client feedback and passing it along to the team to drive constant improvement and innovation
• Admin tasks will evolve over time as trust is built and you will be given more work

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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