Client Success Manager

Job Description

REQUIREMENTS

3+ years of experience in client success management (agency experience required)

Bachelor’s degree in Business, Marketing, or related field

Proven ability to manage 20-40 client portfolios and success processes

Excellent communication and interpersonal skills

Strong project management and organizational skills

Analytical mindset with strategic thinking

High emotional intelligence and leadership qualities

Fluent English (written and spoken, advanced level required)

RESPONSIBILITIES

Lead onboarding for new clients and continuously improve the process

Build and maintain long-term client relationships that drive trust and loyalty

Act as the main point of contact for client needs, requests, and escalations

Develop tailored client success strategies based on business goals and data insights

Analyze customer data to maximize value, minimize churn, and uncover opportunities

Advocate for client needs in internal discussions around product and service development

Ensure agreements and requirements are communicated across departments for flawless execution

Mediate between clients and internal teams to align priorities

Continuously evaluate and improve communication processes, tutorials, and success programs

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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