Client Services Manager

Job Description

REQUIREMENTS

• 3+ years of experience in prime brokerage or similar capital markets exposure.
• Demonstrated experience leading, coaching, and developing people and managing performance.
• Strong problem-solving skills with the ability to coordinate multiple stakeholders toward fast resolutions.
• High attention to detail and a strong control and risk mindset.
• Excellent communication and relationship management skills.

RESPONSIBILITIES

• Lead, mentor, and develop a team of client service associates by setting clear performance expectations and conducting regular reviews.
• Manage team workload, coverage, and cross-functional collaboration to ensure consistent service across all time zones.
• Foster a culture of accountability, continuous improvement, and client-first thinking.
• Define and refine service standards, processes, and playbooks to ensure team adherence.
• Oversee daily operations to ensure cases are handled correctly and SLAs are met.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers
#FacebookLinkedIn