Client Service Specialist

Job Description

REQUIREMENTS

• High School Diploma/GED
• 2+ years of experience as a Customer Service Representative or a similar role
• 2+ years of experience of FSA/HSA product administration
• Intermediate level of proficiency with MS Outlook and Excel
• Excellent written, verbal, and interpersonal communication skills
• Adapt to change and can learn quickly and grasp new instructions easily
• Ability to work under pressure and respond with urgency
• Must exhibit flexibility to work various shifts/overtime when needed
• All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

RESPONSIBILITIES

• Handle routine client requests via phone and email including enrollment, eligibility, claims review, reporting requests and other general inquiries
• Collaborate between internal departments to ensure proper handoffs are made for research issues, as well as follow up to bring to completion
• Utilizes various internal systems to manage client requests
• Special projects and tasks, as needed
• Other duties, as assigned

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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