Client Implementation Leader

Job Description

REQUIREMENTS

• 3 years of experience in client implementation in UKG Ready
• Proven, hands-on experience fully setting up and configuring payroll clients in UKG Ready
• Demonstrated ability to configure basic Time and Labor settings in UKG Ready
• Experience operating as a “Working Leader” or player-coach, balancing hands-on execution with team leadership and development.
• Excellent cross-functional communication and project management skills.
• Strong ability to translate complex technical procedures into easy-to-understand client training.

RESPONSIBILITES

Team Leadership & Development

• Team Coaching: Provide regular, actionable performance coaching to the implementation team to ensure results are being achieved.
• Resource Management: Equip the team with all necessary tools, documentation, and resources required to execute their roles effectively.
• Foster Growth: Champion a culture of continuous improvement and professional growth within the implementation department.

Working Leadership & Hands-On Implementation

• Active Participation: Act as a “Working Leader” by taking a hands-on approach to the project, actively implementing software modules alongside your team while overseeing the full project lifecycle.
• Payroll Configuration: Execute the full, accurate setup of new payroll clients from start to finish.
• Time & Labor Setup: Configure foundational and basic Time and Labor settings for newly onboarded clients.
• Accurate Account Setup: Oversee and execute the precise, error-free setup of all New Client Accounts within the system.
• Performance Coaching:

Project Management & Cross-Functional Coordination

• Drive Kickoff Initiatives: Facilitate comprehensive kickoff meetings for all new implementations to align internal teams and client stakeholders on goals, scope, and expectations.
• Timeline Management: Build, manage, and strictly maintain program timelines to ensure on-time delivery of all implementation milestones.
• Departmental Synergy: Act as the central liaison, successfully coordinating with all internal departments on new client onboardings and the rollout of newly implemented modules.

Client Success & Training

• Client Education: Successfully train clients on all system procedures to ensure high user adoption and operational confidence.
• Clear Communication: Ensure every client is fully informed of our client’s operational expectations, payroll timelines, key contacts.
• Seamless Handoffs: Graduate clients to the Support team only after confirming they are highly comfortable, proficient, and stable within the system.

Are you interested in this position?

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