Client Experience Specialist

Job Description

REQUIREMENTS

• 2+ years of experience in customer support, client experience, or service operations
• Proven ability to manage high-volume or complex ticket queues with strong prioritization
• Strong written and verbal communication skills with high attention to detail and tone
• Experience with HubSpot Service Hub or similar CRM/ticketing tools
• Highly organized with strong problem-solving skills and the ability to operate independently within defined guardrails
• Comfortable working cross-functionally in a fast-paced environment

RESPONSIBILITIES

• Own daily client support across all channels, including queue management, prioritization, and SLA adherence
• Respond to clients with clear, empathetic, and solutions-oriented communication while resolving issues end-to-end
• Investigate and troubleshoot medium-complexity and high-priority issues, escalating appropriately when required
• Maintain accurate, complete documentation and execute workflows in HubSpot to ensure operational consistency
• Collaborate cross-functionally to resolve billing, product, and event-related inquiries
• Support client communication and logistics tied to events, workshops, and program delivery
• Identify recurring issues and communicate insights to improve systems and reduce future tickets
• Execute low-risk failed payment outreach and document outcomes within defined processes

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers
#FacebookLinkedIn