Client Care Specialist

Job Description

REQUIREMENTS

• High school diploma or equivalent.
• Minimum 1 year of experience in customer service, retail, hospitality, call center operations, e-commerce support, or administrative services.
• Strong communication and interpersonal skills.
• Excellent organizational abilities and attention to detail.
• Ability to work independently in a remote environment.
• Basic computer proficiency and data entry skills.

Preferred

• Experience in retail, home services, e-commerce, or customer support environments.
• Experience with CRM or customer service software.
• Scheduling or order management experience.
• Previous remote work experience.

RESPONSIBILITIES

Customer Support

• Respond to customer inquiries via phone, email, chat, and online platforms.
• Assist customers with product, order, and account-related questions.
• Provide timely and accurate information regarding services and company offerings.
• Maintain a professional and customer-focused approach in all interactions.

Order & Service Assistance

• Monitor customer orders and provide status updates.
• Assist with delivery, service, and scheduling inquiries.
• Coordinate communication regarding service requests and appointments.
• Escalate complex issues to appropriate departments when needed.

Client Experience

• Follow up with customers to ensure satisfaction.
• Assist in resolving customer concerns and complaints.
• Gather customer feedback and identify opportunities for improvement.
• Support customer retention and engagement initiatives.

Administrative Support

• Maintain accurate customer records and documentation.
• Enter and update information within company systems.
• Prepare reports and track customer interactions.
• Assist with general administrative and operational tasks.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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