Client Advisor

Job Description

REQUIREMENTS

Strong experience in the retail luxury jewellery industry in UAE

Excellent clienteling skillsDynamic and positive personality traits

Strong English communication skills

Arabic speaking skills would be a plus

RESPONSIBILITIES

Represent the brand by communicating its values and philosophy through activities and interactions with customers and other team members

Promote the group’s loyalty program (MUSE) and increase enrolment rate and new customer acquisition

Build and maintain guest experience standards in order to build strong loyalty

Ensure efficient collection of customer data in adherence to the marketing team

Collect data on customer behaviour, top sellers, and slow movers to support business reviews

Maintain and understand customer purchasing patterns and behaviours, and utilize this database to engage and build strong relationships with customers to encourage future selling opportunities

Stay up to date with the latest fashion trends, social media campaigns, products and competitors, brand’s different online (website, app and social media) offerings and activities and promote them to customers

Participate in the brand’s events and support with in-store marketing events and activations

Achieve individual and collective sales targets and ensure all sales and operational policies and procedures are followed and maintainedCustomer centricity

Executing and promoting exceptional customer service and relations in stores and customer home visits

Attend to customer needs, sales, special order and repairsSupport in-store customer experience

Communicating with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpass customers’ expectations

Use clienteling techniques, omnichannel approach and tools to connect virtually with customers, build a one-on-one relationship based on trust and human touch and drive loyalty. Such techniques and tools include messaging, (virtual) shopping appointments, etc.

Operational excellencePrepare and process e-commerce orders’ fulfilment from the store within the set SLAs in terms of time and quality

Demonstrate a strong understanding and leverage available technology tools when available to support customer experience in and outside of the store (Clienteling app, CRM, OMS, etc.)Maintain all operating standards as per the brand’s VM guidelines and SOPsProvide feedback on store functionality

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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