Claims Representative

Job Description

JOB DETAILS

REQUIREMENTS

• Strong customer service orientation with a commitment to fast, thorough, and informative support
• Excellent organization and multitasking abilities
• Calm, professional demeanor when handling high-stress situations
• Strong verbal and written communication skills
• Proficiency in basic email and computer applications
• Highly reliable, dedicated, and team-oriented mindset
• Ability to manage multiple cases while maintaining attention to detail

RESPONSIBILITIES

• Serve as the primary liaison between customers, manufacturers, and carriers to resolve issues related to defective, damaged, or missing products
• Communicate with customers via phone and email to assess issues and determine replacement needs
• Collect and verify all required documentation and information to support customer claims
• Process replacement orders accurately and efficiently
• Track and follow up on claims to ensure timely submission and resolution
• Maintain detailed records of cases and communications in internal systems
• Collaborate cross-functionally with Operations, Customer Service, and Logistics teams

Are you interested in this position?

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