Change Readiness Lead

Job Description

REQUIREMENTS

• 7+ years of change management experience in the areas of: communications, stakeholder engagement, training, adoption/change measurement, leadership engagement/development
• 5+ years experience developing & delivering change & training classes & materials
• Bachelor’s degree with an emphasis in organizational development, communications or related field
• 3+ years exceptional experience in project & change management skills in scoping, designing & delivering business transformation activities
• Proficiency in the following software: PowerPoint, Word, Excel, SharePoint (lists & layout), Photoshop, Illustrator, Articulate Rise & Storyline, Camtasia
• Experience working on enterprise-wide initiatives or projects for complex organizations
• Effective & articulate communication in all modes & all levels in an organization including large presentations, training & facilitation experience
• Knowledge of standard retail & standards, capabilities, processes & practices (retail experience preferred)
• Knowledge of project & portfolio management best practices & methodologies
• Experience with MS SharePoint, ERP Systems & Retail or Merchandising-specific systems

Preferred Qualifications

• Experience with HTML & CSS
• Experience creating blogs, surveys, & interactive sites
• Experience with Premiere Pro, After Effects, Audacity, & MS Office Macros
• Knowledge of UI/UX design, Branding/Templates, and marketing
• Experience with Smartsheet & project planning

RESPONSIBILITES

• Lead the change management process and methods to help the organization and leaders anticipate, manage, and accept changes needed for the Merchandising Planning Transformation
• Be the leading advocate for people during technology and process transformation
• Partner and provide coaching to executive leadership, managers, co-op teams, and program team members during the change process. Help identify and reduce adoption risks. Create strategies to overcome barriers to change. Ensure successful adoption of new capabilities
• Assess the change impact, conduct impact analyses, assess change readiness, and identify key stakeholders
• Define success and adoption metrics. Monitor change progress with the program change management team. Suggest mitigation strategies for low adoption rates.
• Provide status updates and dashboards using best-practice metrics to guide the team in measuring change adoption, risks, and performance
• Ensure the understanding and adoption of common methodology and standards related to change management, communication processes or process improvements
• Partner with transformation change management team to collaborate and go further together to drive change within organization
• Develop and direct change management strategies and impact initiatives across our client’s. Partner with the Strategic implementation partner and program leadership. Assess key opportunities, such as implementation history, change agent capacity, and change sponsorship
• Communicate change management plans to senior management. Use resources to implement strategies through cross-functional teams. Identify and manage process improvement opportunities. Align activities with overall plans to ensure successful change management implementation
• Coordinates with change and program teams across the co-op. Integrates changes from different initiatives for manageable consumption by end users

Communication & Engagement

• Conceptualize, manage, and execute communication strategies to create awareness, drive acceptance and adoption
• Manage the program communication plan and update it during the program lifecycle. Track stakeholder lists and their participation. Ensure the right audience is included in the correct forums. Measure the success of communication efforts
• Create engaging communication and engagement materials for our program and our client’s internal communication platforms
• Translate complex and/or technical ideas into easily understood language for broad audiences
• Support strategy development and manage content creation for key in-person and hybrid events. These include program phase kick-offs, recognition, and team events. Develop messaging framework and flow. Manage communication and partner closely with program leadership to maximize the impact of these moments
• Collaborate across program and cross divisional managers to gather the needed details required for drafting program communications
• Facilitate two-way communication to support leaders as they guide the organization through change. Support stakeholders as they engage with change activities
• Serve as an expert in our client’s brand standards and support the team in consistent execution. Partner closely with our client’s communications team to ensure program communications follow organizational best practices

Learning & Development

• Partner with our client’s Strategic Implementation Partners to develop and execute training curricula and materials. Draft courseware and manage class attendees, goals, and deliverables
• Support training efforts, provide input, document requirements and support the design, coordination, and delivery of training programs
• Work as liaison within the Learning and Development team and other HR and co-op change teams as needed
• Provide support for the train the trainer program. Offer hands-on help to team members who conduct training. Work with consulting partners when needed. Create materials to help trainers succeed in leading the organization through change
• Create digital interactive user interfaces such as e-learning, system simulations, videos, surveys, SharePoint sites and HTML emails
• Provide status updates and dashboards to evaluate training engagement and relevance. Use best-practice metrics to measure change adoption, risks, and performance

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers