Certified Nursing Assistant (CNA) – Care Advocate

Job Description

REQUIREMENTS

• Certified Nursing Assistant (CNA) certification/state registry in good standing, or equivalent hands-on patient-care and navigation experience
• 2+ years of patient- or community-facing support experience
• Working knowledge of the U.S. healthcare system and Medicare
• Ability to work independently and manage a caseload
• Reliable computer, internet, and a quiet space for patient calls

Preferred

• Experience supporting older adults or patients with complex or serious illness
• Familiarity with Medicaid and other public programs
• Bilingual skills (Spanish or other languages common among Medicare patients)

RESPONSIBILITIES

• Serve as the primary point of contact for patients after their intake visit
• Help patients understand and act on their care plan, including scheduling appointments and finding in-network providers
• Resolve navigation friction regarding portals, referrals, appointment logistics, and provider communications
• Identify practical and social-needs support such as food, housing, and transportation and connect patients to resources
• Coordinate with clinical team members while providing non-clinical support only
• Document every patient interaction and support activity in the platform accurately and on time
• Maintain confidentiality and comply with HIPAA and privacy standards

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers