Call Centre Agent

Job Description

REQUIREMENTS

• High school diploma or equivalent (Bachelor’s degree is a plus)
• Excellent verbal and written communication skills
• Good listening and problem-solving abilities
• Basic computer knowledge and familiarity with CRM systems
• Ability to work under pressure and handle difficult customers
• Strong multitasking and time-management skills

Preferred

• Previous experience in a call centre or customer service role
• Positive attitude and customer-focused mindset
• Ability to work flexible shifts, including evenings or weekends

RESPONSIBILITIES

• Answer incoming calls and respond to customer queries in a timely manner
• Make outbound calls to customers for sales, follow-ups, or surveys
• Provide accurate information about products, services, or company policies
• Resolve customer complaints and escalate issues when necessary
• Maintain detailed records of customer interactions in the system
• Meet performance targets such as call handling time, quality scores, and customer satisfaction
• Follow company scripts and  communication guidelines when required

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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